The safety of our customers, employees and their families remain our top priority. As Coronavirus continues to spread, we are monitoring the situation closely, and are continually updating our working procedures in line with government and World Health Organization recommendations.
Customer Safety - What are we doing?
We would like to provide an update for our customers on how we are helping reduce the risk of transmission of COVID-19 and to provide peace of mind to anyone who requires our services. We have introduced new guidance to our engineers, who have completed full health and safety training, and have received regular toolbox talks on the latest working practices.
Many people will have questions regarding engineers entering their homes, so we are sharing our step-by-step guide that our engineers follow in order to minimize the risk of infection and for our business to remain COVID secure:
• Engineers to adhere to social distancing rules where possible.
• Avoid close work with others.
• Try to work with adequate ventilation.
• Wash hands regularly for at least 20 seconds with soap and water.
• Engineers are provided with hand sanitizer where soap and water is not available.
• Personal Protective Equipment (PPE) is provided for engineers and is replaced regularly.
• Engineers to disinfect electrical materials and accessories upon completion.
• Regularly disinfect hand-tools and equipment.
• Whilst our engineers love a tea or coffee, they have been advised to supply their own refreshments.
• COVID19 Screening - Our engineers undertake daily temperature checks and, in the event of possible symptoms, are asked to isolate in accordance with current government guidance whilst waiting a test and subsequent results.
How you can help us
Whilst we are making every effort to maintain our safe working practices, we encourage our customers to do the same. We will contact customers to check that they are well have no symptoms or concerns prior to our visit. In the event of a concern being raised, we will be more than happy to reschedule the appointment for a later date.
We ask that you bear with us during these unprecedented times and together we will come out the other side.
For more information or any queries please contact us.